Crowd Controller Revalidation

QLD Crowd Controller Revalidation training course

This QLD Crowd Controller Revalidation course is designed to be delivered through a 3 day face to face training package.

After successful completion of this refresher course you will have the knowledge and skills to re-apply for a Qld Crowd Controller and/or Security Guard License renewal with the Office of Fair Trading.

Methods of Delivery

3 day face to face training

This refresher course is delivered from 8:30am until 5:00pm on selected days.  The total duration of the face to face direct training takes place over 3 days.

Minimum Requirements for Eligibility

To be eligible for this course minimum requirements apply:

  • Hold a current QLD Crowd Controller License
  • Be an Australian or New Zealand Citizen or Resident. This must be documented with a Passport, Citizenship Certificate or Green Medicare Card. (must provide at least 1 Document)
  • Prove your identity documented with a drivers license, 18+ Proof of Age Card, Keypass Card or passport. (must provide at least 1 Document)
  • 18 years of age or older documented with a drivers license, 18+ Proof of Age Card, Keypass Card or passport. (must provide at least 1 Document)

Advance-Forward RTO45256 IS NOT CRICOS approved and therefore cannot accept international students

Units of Competency

Upon successful completion of refresher training you will be provided a Statement of Attainment for the following units of competency. To achieve this successful completion you will be required to complete and demonstrate an understanding of the following 3 units of competency. This will be assessed by written, verbal, practical displays and case scenarios.

  • CPPSEC3002A – Manage Conflict Through Negotiation
  • CPPSEC3013A – Control Persons Using Empty Handed Techniques
  • HLTAID003 – Provide First Aid

Upon Successful Completion of this Refresher Course

After successful completion of this refresher course you will have obtained the required volume of learning, skills and knowledge to renew your Queensland Crowd Controller License.  The Office of Fair Trading require that these units are successfully completed to renew your QLD Crowd Controller License.

This course will also provide you with multiple opportunities to demonstrate your prior knowledge. Including opportunities to practice and present good communication skills, teamwork, problem solving, initiatives and enterprise. Planning and organisation, self-management, effective learning skills are core elements. We will also provide you with information about the newest Qld and Australian security laws, legislation and security technologies.

All our courses are presented by experienced trainers. All have relevant industry experience and the knowledge to assist you to become a successful QLD crowd controller and security guard.

Non-Satisfactory Completion

If you receive a non-satisfactory completion at the end of the refresher course, you will be provided with a second opportunity to complete the course satisfactorily at no cost. Our trainers will use all available facilities to assist you in reaching a satisfactory grading.  We do not guarantee the successful completion of this course. However we will provide you with full support from our expert trainers so you achieve the best possible outcome.

Employment Opportunities

Advance-Forward is not an employment agency.  Written references may be applied for by the student within 2 (two) weeks after the successful completion of the course.

Upon successful completion of the refresher course you will be able to apply to renew your Crowd Controller License. This can be done online or face to face at the Office of Fair Trading.

After the successful receipt of your QLD Crowd Controller or Security Guard license you may be eligible to continue work in security positions. Such as shopping centres, Mine sites, nightclubs, static guard, mobile guard, TAFE’s and schools. This is issued to you by the Qld Office of Fair Trading


The cost for the QLD Crowd Controller Revalidation is $250.

Payment options by way of bank transfer (EFT), PayPal, cash or EFTPOS/credit card are available.  A deposit of $50 is required upon your enrolment. Refunds may be available as per our refund policy. 

Recognition Of Prior Learning Policy

RPL Policy

Credit Transfer Application

Credit Transfer Application

Student Handbook

A hard copy can be viewed in your student handbook.


All students are required to provide us with your USI number issued by the training authority. If you do not have a USI number please go to and follow the prompts to apply for a USI number. Once we receive your USI we will provide you with a copy of our student handbook. You will be required to complete a Language, Literacy and Numeracy appraisal prior to the commencement of the refresher course.

Create USI

These QLD Crowd Controller Revalidation units of competency have been found compliant during 2019 ASQA Audit.

2019 ASQA Audit

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