If you wish to apply for a refund of your course the following policy will apply:
- FACE TO FACE TRAINING
- ONLINE SELF-PACED TRAINING
To be considered for a refund, the following policy will apply:
- You have advised Advance-Forward in writing of your cancellation or absence as above
- You have made a complaint about the delivery and assessment of your training by following the complaints policy and your complaint is deemed to be valid and that Advance-Forward has not delivered the course as outlined in the course guide.
All refund requests, once processed, may take up to 15 (fifteen) business days to be finalized.
All approved refund requests will be processed through a Bank Transfer. You will be required to provide your BSB and Account Number for your refund.
Your deposit will only be refundable if Advance-Forward has not complied with their obligations to you as outlined in the student handbook and course guide.